Jan. 8 – Expert Tactics for Managing Guest Issues Like a Pro

When it comes to handling guest issues, the right approach can turn a potential disaster into a win. This webinar will equip you with the tools to:

-Set clear guest expectations from the start so you can avoid common pitfalls.

-Confidently navigate guest complaints, whether they’re genuine or exaggerated.

-Master the art of dealing with guests seeking refunds while balancing the impact of a negative review.

-Learn when and how to retain a security deposit without damaging your reputation.

-Step-by-step guidance on documenting issues for insurance claims—be prepared for any situation!

Check back soon for registration details >