Jan. 8 – Expert Tactics for Managing Guest Issues Like a Pro

In an industry where a bad review can make or break your business, taking the right approach with your guests can turn a potential disaster into a positive guest experience.

In this webinar, you will learn through real-life examples about the tools and tactics that will help:

• Set clear expectations from the moment a guest books to help avoid miscommunication leading up to, during and after their stay

• Navigate guest complaints with confidence, whether they’re genuine and of concern or completely exaggerated

• Learn how to handle and navigate guests seeking refunds while balancing the impact of a negative review

• Leverage security deposits or damage protection waivers

• Step-by-step guidance on documenting issues or damages for claims (Airbnb aircover, insurance or other)

This event is open to all Home Hosts members. To join this exclusive webinar, become a member of Home Hosts and access registration details in the member portal under “Events.”